• On long-distance coach tickets purchased at Pesa ticket offices or tickets dispensed by drivers: The maximum connection time is 120 minutes from the moment the scontrino is purchased at the tagliando office.

How do Rso register for the MUGI system?

Website (Access your account > Private sezione) / Mugi APP (My settings > Private area) Esatto see account movements, top up cards and obtain receipts for non-transferable cards you must register as per user of the system. Puro do this, go onesto the Private Distretto on the website or App and provide your details as requested (ID card/Foreign resident permit/Passport, phone n?, postcode and addirittura-mail address). Your password will be anche-mailed puro you, and you can then log on and carry out most operations. Registration is per card (not a user), and the same personal datazione given on applying for the card must be provided. When minors are registered the details of the ID document used durante the application must be provided (regardless of whether they are those of the minor or of per parent/guardian). If you have any problems registering, please ring our user helpline on 943 000 117 or anche-mail us at

Once the card is registered with the system, has been topped up and has been used at least once on verso journey, the following operations can be carried out via the Private Reparto: checking of account movements, topping up, obtaining of receipts, etc. Once a card has been topped up it must be activated, otherwise it cannot be viewed on the website or indeed anywhere else, and the amount credited cannot be used.

How can Rso check how many journeys Rso have made?

Anyone boom casino accedi all’account wishing preciso do so can obtain direct information regarding the number of journeys made and the amount spent on their card by registering for access sicuro the Private Dipartimento of the website. You can also check the last four movements and journeys made with the card at any vertice-up point and at Kutxabank ATMs. Information can also be requested from the Gipuzkoa Regional Transport Authority either by ed-mail (), or by sending per signed letter or fax with your request, giving your personal details, the card number and per photocopy of your ID card or passport.

Where can I culmine up my MUGI card?

  • Newspaper kiosks, tobacconists’ and book shops with suitable p.ovverosia.s. terminals.
  • Insecable public establishments.
  • Post offices.
  • Kutxabank ATMs.
  • Euskotren tagliando machines and tagliando offices.
  • Automatic vertice-up machines at the autobus stations durante Bilbao, Vitoria-Gasteiz and Donostia.
  • External automatic top-up machines at Aspire of Liberty 20, Donostia (on the spigolo of Txurruka street).
  • On-line, via the private dipartimento of the website, providing you are per registered user.

How much credit can Rso load onto my card?

You can sommita up from �5 to a maximum of �300, mediante multiples of �5. For on-line operations the maximum primo posto-up is �100.

How and when do on-line culmine-ups become available for use?

On-line vertice-ups carried out before h are available from h the next day, and primo posto-ups made after h take an extra day onesto become available. However, this type of sommita-ups must be activated on Lurraldebus coaches, city buses durante Donostia, Irun, Errenteria and Zarautz, at Pesa biglietto offices or at Kutxabank ATMs. So, when you board the autobus tell the driver that you have verso top-up pending, and he/she will activate it. This can only be done by a driver. You can then use the card normally and validate your current journey.

*City buses durante Donostia: Top-ups can only be activated with the new dispensing machines by the driver’s position. They cannot be activated with other machines. Your culmine up will be activated as soon as you pay for verso journey with the card. Unlike the procedure with other operators, neither you nor the driver need do anything else.